Setup
$990 + GST
Everything above, set up, styled and live on your website.
ConsultSuite · Booking Concierge
Online booking that starts with the patient's own words.
Patients describe what they'd like help with in their own words, and your calendar opens at the one consultation that fits.
$990 + GST setup, then $249 + GST per year
A patient types the wrinkles around my eyes, the concierge opens a lines and wrinkles consultation, and the patient picks a time.
How it reads to a patient
"I grind my teeth at night"
Booking Concierge recommends: Consultation: Jaw Clenching and Grinding
Try it the way a patient wouldThe complete booking flow at Avélore Aesthetics, a demo clinic. Describe a concern in your own words and watch the consultation open.Results
103 of the clinic's 107 online bookings came through Booking Concierge.
Source: Google Analytics 4 (GA4) and Timely booking records at Aesthetics Clinic Brisbane, late July to 17 September 2026.
- 246
- patients started the concierge.
- 169
- of them (69%) reached a booking calendar.
- 103
- patients completed an online booking.
In the same eight weeks, the clinic's booking system recorded 107 online bookings in total, and 103 of those came through Booking Concierge.
Pricing
One setup fee, then one yearly fee.
Yearly
$249 + GST per year
Billed at launch, so the first year is $1,239 + GST. Includes two updates a year, and changes in the first 30 days are free. Further updates are $149 + GST each.
Patients used to ring us to ask which appointment to book, or book one that didn't quite fit and we'd sort it out on the day. Most of them knew exactly what they wanted. They just couldn't find it on our menu, because we can't list it the way they say it. Now they type it the way they'd say it to me, and they arrive booked into the right consultation.
The advertising rules
Your patients know what they want. Your booking menu can't name it.
Most patients arrive with a treatment already in mind. A friend has had it, or they've read about it, and they know exactly what they'd call it. Your booking menu can't use that name, so it lists consultations by concern instead.
Your booking menu counts as advertising too. The same Therapeutic Goods Administration (TGA) guidance says publicly available booking systems can themselves be advertisements for the goods behind the service.
That leaves patients guessing. Some ring your front desk to ask which appointment to book. Some book one that doesn't quite fit, and your team sorts it out on the day. Others leave your website without booking at all.
Clinics should focus their advertising on the types of consultations available instead of referring to prescription-only medicines or substances used in the treatments they offer.
Designed around the advertising rules.
Cosmetic clinics in Australia work under two separate sets of advertising rules: those for registered health practitioners, and those set by the TGA for prescription-only medicines. The concierge was designed around both, so a patient can speak freely without the clinic publishing anything it shouldn't.
- The booking menu stays concern-led, with every consultation named for a concern.
- A patient's own words are used to choose an appointment and for nothing else. They are never displayed, confirmed or repeated.
- Every visible line is written and approved before launch. Nothing on screen is generated from what the patient typed.
- The word list the routing uses stays on Stoneglow Digital's server. It isn't in the page's code, so it can't be read from the browser or indexed.
How Booking Concierge works.
The concierge asks two questions: whether the patient has been to the clinic before, and what they'd like help with. They can type it however they'd normally say it, or tap one or more concerns. What they type is matched on Stoneglow Digital's server against the words patients actually use, and the answer comes back as the consultation that fits.
The patient's wording is never shown back to them, and it isn't stored. Every line on screen is copy the clinic has approved in advance, so a patient can use the name of the treatment they want and the page never repeats it.
The patient sees the consultation that fits, with a short description of what it covers. When several concerns are raised, the description names each one, so they can all be covered in the one visit. When the words fit more than one consultation, each option is shown with its own description and the patient picks the one that suits them.
The last step is the clinic's own booking calendar, opened at that one service. The booking, any deposit, the confirmation and the reminders all run through the clinic's system as they do now, and new and returning patients each land on the right version of the appointment.
Name your consultations however the rules require.
Booking Concierge takes the pressure off your booking menu. Your consultation names can stay as careful as your obligations demand, because patients never have to work out which one matches their words.
What that pressure looks like
One Brisbane clinic rebuilt its consultation menu three times in five months, each time trying to word it safely.
- First update
Anti-Wrinkle Treatment (Current Client)
- Second update
Aesthetic Consultation — Expression Concerns (Current Patient)
- Third update
Aesthetics Consultation
Each version says less about what the appointment is for. By the third update, the appointment name is so broad a patient reading it has no way to tell which type of appointment to book.
Consultation names at a Brisbane clinic, January to September 2026.
Works with the booking system you already use.
The concierge chooses the appointment. The booking itself always happens in the clinic's own system, so its payments, confirmations and reminders keep working as they do today.
Timely
Live in production. The calendar for the chosen service opens inside the page.
Cliniko, Pabau, Acuity and Phorest
Each provides a booking link for a single service that can open inside the page in the same way.
Fresha
Fresha doesn't allow its booking page to open inside another website, so the calendar opens in a new tab.
A patient types the wrinkles around my eyes, the concierge opens a lines and wrinkles consultation, and the patient picks a time.
Book a 15-minute demo
See it with your own consultation menu.
Tell us which booking system you use. We'll show the concierge end to end, then how it would match your consultations.
Also from Stoneglow Digital
Three products for cosmetic and aesthetic clinics, each set up in your clinic's name.
ConsultSuitePrescription SuiteA branded skincare routine or costed treatment plan, built chair-side and sent home with the patient.Setup from $2,450 + GST
ClinicTrace AustraliaClinicTracePolicies, credentials, registers and logs in one structure, with an owner and a next date on every record.$1,190 + GST per clinic, per year