Terms of engagement

Overview

These terms describe how Stoneglow Digital (ABN 98 279 841 620), based in Brisbane, Australia, works with clients. They apply to all project work unless a separate written agreement, such as a proposal, contract or statement of work, supersedes them. By engaging our services you accept these terms.

Where a signed proposal and these terms disagree, the proposal wins.

This website

This website provides general information about Stoneglow Digital and its services. It does not constitute legal, regulatory, financial or clinical advice, and it should not be relied on in place of advice about your own situation.

Timelines, inclusions, prices and examples shown here are indicative until they are confirmed in a written fixed-price proposal.

How we work

All work begins with a written proposal setting out scope, deliverables, timeline and price. We do not start work before a proposal is accepted and a deposit is received. The proposal is the authoritative document for any project, and these terms fill in the matters it does not address.

We work in defined phases with clear review checkpoints. Feedback outside agreed checkpoints, or a request to revisit completed and signed-off work, may be treated as additional scope and quoted separately.

Payment

Our standard payment structure is:

• 50% on engagement, at project commencement
• 40% at design sign-off
• 10% on launch

All prices are quoted in Australian dollars and exclude GST, which is added at the applicable rate. Quotes are valid for 30 days from issue. Invoices are due within 14 days of issue. Overdue accounts may incur a late payment fee of 1.5% per month.

Platform subscription, hosting, domain and SSL fees are billed direct to the client and do not pass through us. Ad hoc work outside a retainer is billed at $120 to $150 per hour plus GST, in 30-minute increments.

We reserve the right to pause work on accounts with outstanding invoices, and to recover the reasonable costs of collecting an overdue amount.

Revisions

Each phase includes the number of revision rounds set out in the proposal. A revision round means one consolidated set of feedback rather than a rolling series of individual changes. Revisions beyond the agreed number are quoted and invoiced separately.

Client responsibilities

A project runs to time when both sides move to time. We ask that you:

• Supply all agreed content and assets by the dates in the proposal
• Provide consolidated feedback from a single nominated contact
• Respond to review requests within five business days
• Hold the rights to any text, images, video or logos you supply, and tell us if anything is licensed rather than owned

Delays caused by late content or feedback may push the delivery date and may attract additional cost. If a project is paused at your request for more than 60 days, we may re-quote the remaining work at current rates.

Regulated and clinical content

Where we work with AHPRA-registered practitioners, clinics or other regulated businesses, you remain responsible for the accuracy and compliance of the claims, treatment information and testimonials you ask us to publish.

Compliance review, where a proposal includes it, covers supplied page copy, metadata, URLs, image alternatives, captions and structured data for obvious advertising risks. It is a professional check by a studio that works in this field. It is not legal or regulatory advice, and it does not transfer responsibility for your advertising obligations to us.

Intellectual property

Intellectual property in the deliverables transfers to the client on receipt of final payment in full. Until then all work remains our property.

We keep ownership of our own underlying tools, code libraries, components and methods, and we grant you a perpetual licence to use them as part of your delivered website. Third-party assets such as stock photography, licensed fonts and plugins remain subject to their own licence terms, and keeping those licences current is the client's responsibility.

We retain the right to show completed work in our portfolio and case studies unless you ask us in writing not to. Unless stated otherwise, the design, writing and original materials on this website are owned by Stoneglow Digital.

Confidentiality

Each of us will keep the other's non-public business information confidential, and use it only for the purposes of the project. This does not apply to information that is already public, that we receive lawfully from someone else, or that we are required to disclose by law.

The free website audit

The website audit tool is free, and it produces an automated review of a single public page. It is a starting point for a conversation about a rebuild. It is not a professional audit, a security assessment, a legal or regulatory review, or a guarantee of any search, performance or commercial outcome.

Run it only on a website you own or are authorised to review. We accept no liability for decisions taken on the basis of an automated report alone.

Warranty and support after launch

We warrant that the work will be performed with due care and skill by suitably qualified people. For 30 days after launch we will fix defects in what we built at no charge.

The warranty does not cover changes made by anyone else, faults in third-party platforms, plugins or integrations, content changes you make after handover, or new requirements that were not in the agreed scope. Ongoing care beyond that period is available under a separate care plan.

Cancellation

If you cancel a project after work has commenced, the deposit is not refundable. If the value of work completed at the point of cancellation exceeds the deposit, you will be invoiced for the balance of work completed. If we cancel a project, which we do rarely and only for good reason, we will refund any deposit for work not yet delivered.

Either of us may end an engagement immediately if the other becomes insolvent, or commits a material breach and fails to fix it within 14 days of being told about it in writing.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, that liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Limitation of liability

Subject to the Australian Consumer Law section above, and to the extent permitted by law, our total liability to you in connection with a project is limited to the fees you have paid us for that project.

We are not liable for indirect or consequential loss, including loss of revenue, profit, data or business opportunity. We are not liable for the availability or performance of third-party platforms, hosting, plugins or integrations that sit outside our control.

Governing law

These terms are governed by the laws of Queensland, Australia. Both of us submit to the courts of Queensland, and we agree to attempt to resolve any dispute in good faith before starting proceedings.

Changes to these terms

We may update these terms from time to time. The version that applies to your project is the version in force on the date your proposal was accepted. Material changes will be noted by updating the date at the top of this page.

Questions

If anything here is unclear, email hello@stoneglowdigital.com.au. We would rather explain it now than have a disagreement about it later.