Terms of Engagement

Overview

These terms describe how Stoneglow Digital ("we", "us") works with clients. They apply to all project work unless a separate written agreement (proposal, contract, or statement of work) supersedes them. By engaging our services you accept these terms.

How we work

All work begins with a written proposal outlining scope, deliverables, timeline, and price. We do not start work before a proposal is accepted and a deposit is received. The proposal is the authoritative document for any project — these terms fill in matters the proposal does not address.

We work in defined phases with clear review checkpoints. Feedback outside agreed checkpoints, or requests to revisit completed work, may be treated as additional scope.

Payment

Our standard payment structure is:

• 50% on engagement (project commencement)
• 40% at design sign-off
• 10% on launch

All prices are quoted in Australian dollars, exclusive of GST. Quotes are valid for 30 days from issue. Invoices are due within 14 days of issue. Overdue accounts may incur a late payment fee of 1.5% per month.

Platform subscription, hosting, domain, and SSL fees are billed direct to the client — they do not pass through us. Ad hoc work outside a retainer is billed at $120–$150 per hour plus GST, in 30-minute increments.

We reserve the right to pause work on accounts with outstanding invoices.

Revisions

Each phase includes a specified number of revision rounds as outlined in the proposal. A revision round means one consolidated set of feedback — not a rolling series of individual changes. Revisions beyond the agreed number will be quoted and invoiced separately.

Intellectual property

Intellectual property in all deliverables transfers to the client on receipt of final payment in full. Until that point, all work remains the property of Stoneglow Digital.

We retain the right to display completed work in our portfolio and case studies unless the client requests otherwise in writing. Third-party assets (stock photography, licensed fonts, plugins) are subject to their own licence terms; the client is responsible for ensuring ongoing licence compliance.

Client responsibilities

Timely projects require timely clients. We ask that you:

• Supply all agreed content and assets by the dates in the proposal
• Provide consolidated feedback from a single nominated contact
• Respond to review requests within five business days

Delays caused by late content or feedback may push the delivery date and may be subject to additional costs.

Cancellation

If a project is cancelled by the client after work has commenced, the deposit is non-refundable. If work completed at the point of cancellation exceeds the deposit value, the client will be invoiced for the balance of work completed. If we cancel a project (which we do rarely and only for good reason), we will refund any deposit for work not yet delivered.

Limitation of liability

To the extent permitted by law, our total liability to you in connection with any project is limited to the fees paid by you for that project. We are not liable for indirect or consequential losses, including loss of revenue or business opportunity.

Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will be handled in the courts of Queensland.

Questions

If anything here is unclear, ask us. We'd rather explain than have a disagreement later.